Refund policy

Return & Refund Policy

At Elaris, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we’ll do our best to help.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 30 days of delivery.

Please include your order number and clear photos or videos showing the issue, including the product, packaging, and shipping label when applicable.

If your claim is approved, we may provide a replacement or refund.

Change-of-Mind Returns

If you change your mind, ordered the wrong item, or no longer want the product, contact us within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Customers are responsible for all return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by law.

Please contact us before sending anything back. Do not mail a product to the address shown on our website unless we specifically provide you with return instructions.

Cancellations

Contact us as soon as possible if you need to cancel or change an order.

If the order has not entered processing or fulfillment, we will try to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible.

Refunds

Approved refunds will be sent back to the original payment method.

Your bank or payment provider may take additional time to process and post the refund.

Contact Us

For questions about returns, refunds, damaged products, or orders, contact:

Elaris
Email:support@elarisliving.com